The Free plan is free. Being presented to clients is free on every plan, always.
Pro and Premium are subscriptions, paid monthly or yearly. Each includes the quotas shown on the pricing page, counted over any 30 days. The price is shown before you pay and includes VAT where it applies. Payments are handled by Stripe, our payment processor.
Your subscription renews automatically at the end of each period, at the price then in force (we tell you in advance of any price change), until you cancel.
You can cancel at any time in "Manage billing" on your account page. Cancelling stops the next renewal: your plan stays active until the end of the period you have paid for, and is not charged again. Except as set out below, a period already started is not refunded.
Your right of withdrawal: if you are a consumer in the EU, you may withdraw from your subscription within 14 days of subscribing, without giving a reason, and get a refund. Write to us or use "Manage billing". Because your plan starts as soon as you subscribe, at your request, you acknowledge that if you withdraw within the 14 days we may keep an amount in proportion to the days of the plan you used before you withdrew.
If a payment fails, Stripe tries again for a short time; if it still fails, your account returns to the Free plan, and nothing you made is lost.